FAQ's

Yes, a small car park is located on Ship Row Lane, directly behind the hotel. This has limited parking spaces and is first come first serve at a cost of £7 per night. Download the NCP ParkPass app on your phone and contact the reception at 01224 582255 to receive our unique SaverID code to register and receive discounted rates.

Yes. Free and Fast WiFi is available throughout the hotel.

Check out is 12 noon, a late check-out can be arranged on arrival at a cost of £15 per hour. This is based on availability

Yes. Email us on reservations@aberdeendouglas.com and we can certainly arrange this for you.

If you booked directly with us, our cancellation policy is 12 noon at day of arrival, excluding pre-paid rates. If you booked through a third party, please seek advice from the provider used when booking.

Yes, we have Molly’s Bistro, serving locally produced food daily. They also have a great Wine, Beer and Whisky selection.

We only accept aid dogs in the hotel. However, our Trinity Quay Apartments and the Royal Athenaeum Suites are dog friendly. Please contact the hotel directly to check availability and to receive our dog policy.

Due to the impact and the necessary changes that Coronavirus (Covid 19) has brought, we want to reassure you that we are focused round the clock on the health and safety of all our guests and team members. We will continue to follow government guidelines with social distancing in place to keep us all safe.

We take great care in maintaining a high standard of hygiene and cleanliness throughout the hotel. We have supplemented our normal cleaning procedures with additional Covid-19 enhanced and more rigorous cleaning protocols.

Scottish law states that you cannot smoke inside any public building including hotel rooms, there will be a £250 charge for any person or persons found doing so.

We accept cash in all publics areas of the hotel.